05 March 2011|
JamKo now offers Proactive Real-Time Network and Computer monitoring. We have taken IT support to a new level for our valued customers, with a solution that allows us to monitor your systems in real-time. Gone are the days of completely reactive support. Up until now, if you had a problem with your computers, internet, routers, servers, etc, you would need to report the issue and we would react to solve the problem. Now we have the ability to monitor your systems for symptoms of potential problems, and proactively resolve issues which would otherwise cause increased downtime.
As an example, I will use a virus/malware attack. Normally if a computer is infected with a virus, the CPU load will begin to spike. We will see this increased load immediately on our monitoring systems, and notify you of a potential problem. If the symptoms turned out to be a virus attack, we can quickly remove the threat before it spreads and has the chance to cause larger damage.
Another example would be a failed network device, such as a router, or an internet modem. Imagine it's 6AM, and you are driving to the office. You receive a notification from JamKo, alerting you to a possible outage on your network, which could hinder the ability of your organization to function properly. Now the wheels are turning to resolve the problem, hours ahead of a completely reactive solution. The proactive approach in this scenario, has effectively reduced downtime for your organization, and more than likely saved time and money.
Contact us today to sign up for this valuable service, and begin to reduce downtime, while reaping a cost savings long term.